Customer Support Representative - AI Training
New
P
Prolific Academic LtdAI Training
RemoteContract
SalaryUp to $30 per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Technical supportCustomer supportConfluenceSlackZendesk
Requirements
- Experience in a high-volume customer support, technical support, or client success role.
- Exceptional written English skills with the ability to adjust tone, empathy, and clarity.
- Proven ability to de-escalate complex situations and provide troubleshooting for technical or billing issues.
- High typing speed and ability to navigate multiple information sources quickly.
- Sharp eye for identifying subtle errors in logic, tone, or factual accuracy.
- Must be able to complete paid tasks that require one hour of uninterrupted work.
- Proficiency with CRM and helpdesk tools such as Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
- Expert use of Slack, Microsoft Teams, and email ticketing systems.
- Familiarity with Confluence, Notion, or Guru for internal knowledge management.
- Possession of a PayPal account for payment.
Responsibilities
- Evaluate AI-generated support replies for accuracy, brand voice consistency, and helpfulness scores.
- Simulate realistic support tickets and dialogue flows to test how AI handles edge cases, angry customers, or complex inquiries.
- Audit AI-generated FAQ articles and macros to ensure they are technically correct and easy for customers to follow.
- Annotate model responses to identify if the tone is appropriately empathetic, professional, or robotic.
- Compare AI outputs against standard support QA rubrics to ensure they meet professional service standards.
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