Customer Support Representative - AI Training
New
P
Prolific Academic LtdAI Training
Nashville, USContractMiddle
SalaryUp to $30 per hour
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Job Details
- Languages
- English
- Required Skills
- Technical supportCustomer supportConfluenceSlackZendeskNotion
Requirements
- Professional experience in high-volume customer support, technical support, or client success.
- Exceptional written English skills with the ability to adjust tone and empathy.
- Proven ability to de-escalate complex situations and perform technical or billing troubleshooting.
- High typing speed and ability to navigate multiple information sources.
- Sharp eye for identifying subtle errors in logic, tone, and factual accuracy.
- Proficiency with CRM and helpdesk tools such as Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
- Expertise using Slack, Microsoft Teams, and email ticketing systems.
- Familiarity with documentation tools like Confluence, Notion, or Guru.
- Possession of a PayPal account for receiving payments.
- Ability to complete tasks requiring one hour of uninterrupted work.
Responsibilities
- Evaluate AI-generated support replies for accuracy, brand voice consistency, and helpfulness scores.
- Simulate realistic customer interactions, including complex inquiries and angry customers, to test AI performance.
- Refine and audit AI-generated FAQ articles and macros for technical accuracy and clarity.
- Annotate model responses to identify appropriate tone, empathy, and professional standards.
- Compare AI outputs against established Support QA rubrics to ensure high-quality service standards.
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