Customer Support Representative - AI Training
New
P
Prolific Academic LtdAI Training
Mexico city, MexicoContract
SalaryUp to $30 per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Technical supportCustomer supportConfluenceSlackZendeskNotion
Requirements
- Proven experience in a high-volume customer support, technical support, or client success role.
- Exceptional written English skills with the ability to adjust tone, empathy, and clarity.
- Proven ability to de-escalate complex situations and provide step-by-step troubleshooting.
- High typing speed and ability to navigate multiple information sources quickly.
- Sharp attention to detail for identifying subtle errors in logic, tone, or factual accuracy.
- Proficiency with CRM and helpdesk tools such as Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
- Expert use of Slack, Microsoft Teams, and email ticketing systems.
- Familiarity with Confluence, Notion, or Guru for internal knowledge management.
- Multilingual capabilities are a significant plus.
- Must have a PayPal account to receive payments.
Responsibilities
- Evaluate AI-generated support replies for accuracy, brand voice consistency, and helpfulness scores.
- Simulate realistic support tickets and dialogue flows to test AI handling of edge cases and complex inquiries.
- Audit AI-generated FAQ articles and macros to ensure clarity and technical correctness.
- Annotate model responses to identify appropriate empathy, professional tone, and sentiment.
- Compare AI outputs against standard support QA rubrics to ensure adherence to professional service standards.
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