Customer Support Representative (AI Training)
New
P
Prolific Academic LtdAI Training
Las Vegas, US; RemoteContract
SalaryUp to $30 per hour
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Job Details
- Languages
- English
- Required Skills
- Technical supportCustomer supportConfluenceSlackZendeskNotion
Requirements
- Professional experience in high-volume customer support, technical support, or client success.
- Exceptional written English skills with the ability to adjust tone and empathy.
- Proven ability to de-escalate complex situations and provide step-by-step troubleshooting.
- High typing speed and ability to navigate multiple information sources.
- Sharp eye for identifying logic, tone, or factual errors.
- Proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
- Expert use of Slack, Microsoft Teams, and email ticketing systems.
- Familiarity with Confluence, Notion, or Guru.
- Must be prepared to complete tasks requiring one hour of uninterrupted work.
- PayPal account for payment.
Responsibilities
- Evaluate AI-generated support replies for accuracy, brand voice consistency, and helpfulness.
- Simulate customer interactions to test AI handling of edge cases, complex inquiries, and difficult customers.
- Audit AI-generated FAQ articles and macros to ensure accuracy and clarity.
- Annotate model responses for tone, empathy, and professional quality.
- Compare AI outputs against standard support QA rubrics.
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