Customer Support Representative - AI Training
New
P
Prolific Academic LtdAI Training
RemoteContractMiddle
SalaryUp to $30 per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Technical supportCustomer supportConfluenceSlackZendeskNotion
Requirements
- Proven experience in high-volume customer support, technical support, or client success.
- Exceptional written English skills with the ability to adjust tone and empathy for various personas.
- Ability to de-escalate complex situations and provide step-by-step troubleshooting.
- High typing speed and ability to navigate multiple information sources.
- Attention to detail for identifying subtle errors in logic, tone, or factual accuracy.
- Proficiency with CRM and helpdesk tools such as Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
- Expert use of communication platforms including Slack and Microsoft Teams.
- Familiarity with knowledge management tools like Confluence, Notion, or Guru.
- Active PayPal account for receiving payments.
- Ability to complete tasks that require one hour of uninterrupted work.
Responsibilities
- Evaluate AI-generated support replies for accuracy, brand voice consistency, and helpfulness scores.
- Simulate realistic customer interactions, including complex inquiries or difficult scenarios, to test AI performance.
- Audit AI-generated FAQ articles and macros to ensure they are accurate and easy to follow.
- Annotate model responses to identify and label sentiment, ensuring tone is appropriately empathetic and professional.
- Compare AI outputs against standard support quality assurance rubrics.
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