Customer Support Representative (AI Training)
New
P
Prolific Academic LtdAI Training
RemoteContract
SalaryUp to $30 per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Technical supportCustomer supportConfluenceZendeskNotion
Requirements
- Experience in high-volume customer support, technical support, or client success roles.
- Exceptional written English skills with the ability to adjust tone and clarity.
- Proven ability to de-escalate complex situations and provide step-by-step troubleshooting.
- High typing speed and ability to navigate multiple information sources.
- Strong attention to detail for identifying errors in logic, tone, or factual accuracy.
- Proficiency with CRM and helpdesk tools such as Zendesk, Salesforce, Intercom, or Freshdesk.
- Familiarity with knowledge management tools like Confluence, Notion, or Guru.
- Must be prepared to complete tasks that require one hour of uninterrupted work.
- Maintain a PayPal account to receive payments.
- Multilingual capabilities are considered a significant plus.
Responsibilities
- Evaluate AI-generated support replies for accuracy, brand voice consistency, and helpfulness scores.
- Simulate customer interactions by creating realistic support tickets and dialogue flows to test AI handling of edge cases.
- Refine knowledge bases by auditing AI-generated FAQ articles and macros for technical accuracy.
- Annotate model responses through sentiment labeling to identify tone, empathy, and professionalism.
- Compare AI outputs against standard support QA rubrics to ensure professional service standards.
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