Customer Support Representative - AI Training
New
P
Prolific Academic LtdAI Training
RemoteContractMiddle
SalaryUp to $30 per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Technical supportCustomer supportConfluenceSlackZendeskNotion
Requirements
- Proven experience in a high-volume customer support, technical support, or client success role.
- Exceptional written English skills with the ability to adjust tone and clarity for different personas.
- Proven ability to de-escalate complex situations and provide step-by-step technical troubleshooting.
- High typing speed and ability to navigate multiple information sources efficiently.
- Sharp eye for detail to identify errors in logic, tone, or factual accuracy.
- Proficiency with CRM/Helpdesk tools such as Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
- Expert use of communication tools including Slack, Microsoft Teams, and email ticketing systems.
- Familiarity with documentation tools like Confluence, Notion, or Guru.
- Access to a PayPal account for payment processing.
- Ability to complete paid tasks that require one hour of uninterrupted work.
Responsibilities
- Evaluate AI-generated support replies for accuracy, brand voice consistency, and helpfulness.
- Simulate customer interactions to test AI handling of edge cases and complex inquiries.
- Refine and audit AI-generated FAQ articles and macros for technical accuracy.
- Annotate model responses to evaluate tone, empathy, and professionalism.
- Compare AI outputs against standard support quality assurance rubrics.
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