Customer Support Representative - AI Training
New
P
Prolific Academic LtdArtificial Intelligence
Location: RemoteContract
SalaryUp to $30 per hour
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Job Details
- Languages
- English
- Required Skills
- Technical supportCustomer supportConfluenceSlackZendeskNotion
Requirements
- Proven experience in a high-volume customer support, technical support, or client success role.
- Exceptional written English skills with the ability to adjust tone and clarity.
- Proven ability to de-escalate complex situations and provide step-by-step troubleshooting.
- High typing speed and ability to navigate multiple information sources efficiently.
- Sharp eye for identifying subtle errors in logic, tone, or factual accuracy.
- Proficiency with CRM and helpdesk tools such as Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
- Expertise in communication tools including Slack, Microsoft Teams, and email ticketing systems.
- Familiarity with knowledge management documentation tools like Confluence, Notion, or Guru.
- Ability to complete paid tasks requiring one hour of uninterrupted work.
- Must possess a PayPal account to receive payments.
Responsibilities
- Evaluate AI-generated support replies for accuracy, brand voice consistency, and helpfulness scores.
- Simulate customer interactions by creating realistic support tickets and dialogue flows to test AI handling of edge cases and complex inquiries.
- Refine and audit AI-generated FAQ articles and macros for technical accuracy.
- Annotate and label model responses to identify appropriate tone, empathy, and professional standards.
- Compare AI outputs against standard Support QA rubrics to ensure quality and alignment.
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