Customer Support Representative (AI Training)
New
P
Prolific Academic LtdAI Training
El Paso, USContractMiddle
SalaryUp to $30 per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- SalesforceTechnical supportCustomer supportConfluenceSlackZendeskNotion
Requirements
- Proven experience in a high-volume customer support, technical support, or client success role.
- Exceptional written English skills with the ability to adjust tone, empathy, and clarity.
- Proven ability to de-escalate complex situations and provide troubleshooting for technical or billing issues.
- High typing speed and ability to navigate multiple information sources.
- Sharp eye for identifying errors in logic, tone, or factual accuracy.
- Proficiency with CRM and helpdesk tools such as Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
- Expert use of communication platforms including Slack and Microsoft Teams.
- Familiarity with documentation tools like Confluence, Notion, or Guru.
- Must be prepared to complete tasks requiring one hour of uninterrupted work.
- Possession of a PayPal account to receive payments.
Responsibilities
- Evaluate AI-generated support replies for accuracy, brand voice consistency, and helpfulness scores.
- Simulate customer interactions by creating realistic support tickets and dialogue flows to test AI responses to edge cases.
- Refine knowledge bases by auditing AI-generated FAQ articles and macros for technical accuracy.
- Annotate model responses through sentiment labeling to identify empathy and professionalism.
- Compare AI outputs against standard Support QA rubrics to ensure they meet service standards.
View Full Description & ApplyYou'll be redirected to the employer's site
