Customer Support Representative - AI Training
New
P
Prolific Academic LtdAI Training
Denver, USContract
SalaryUp to $30 per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Technical supportCustomer supportConfluenceSlackZendeskNotion
Requirements
- Professional experience in high-volume customer support, technical support, or client success roles.
- Exceptional written English skills with the ability to adjust tone, empathy, and clarity.
- Proven ability to de-escalate complex situations and provide troubleshooting for technical or billing issues.
- High typing speed and ability to navigate multiple information sources efficiently.
- Attention to detail for identifying errors in logic, tone, or factual accuracy.
- Proficiency with CRM or helpdesk tools such as Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
- Expert use of communication tools including Slack, Microsoft Teams, and email ticketing systems.
- Familiarity with documentation tools such as Confluence, Notion, or Guru.
- Possession of a PayPal account to receive payments.
- Ability to complete paid tasks that require one hour of uninterrupted work.
Responsibilities
- Evaluate AI-generated support replies for accuracy, brand voice consistency, and helpfulness scores.
- Simulate realistic customer interactions, including complex inquiries or angry customers, to test AI responses.
- Audit and refine AI-generated FAQ articles and macros for technical accuracy and clarity.
- Annotate model responses to identify sentiment and tone appropriateness.
- Perform quality assurance by comparing AI outputs against professional service rubrics.
View Full Description & ApplyYou'll be redirected to the employer's site
