Customer Support Representative - AI Training
New
P
Prolific Academic LtdAI Training
RemoteContractMiddle
SalaryUp to $30 per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Technical supportCustomer supportConfluenceSlackZendeskNotion
Requirements
- Proven experience in a high-volume customer support, technical support, or client success role.
- Exceptional written English skills with the ability to adjust tone, empathy, and clarity.
- Ability to de-escalate complex situations and provide step-by-step technical or billing troubleshooting.
- High typing speed and ability to navigate multiple information sources.
- Sharp eye for detail to identify errors in logic, tone, or factual accuracy.
- Proficiency with CRM and helpdesk tools such as Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
- Experience using Slack, Microsoft Teams, and email ticketing systems.
- Familiarity with documentation tools like Confluence, Notion, or Guru.
- Multilingual capabilities are a significant plus.
- Ability to complete tasks requiring one hour of uninterrupted work.
Responsibilities
- Evaluate AI-generated support replies for accuracy, brand voice consistency, and helpfulness scores.
- Simulate customer interactions to test how AI handles edge cases, angry customers, or complex inquiries.
- Refine knowledge bases by auditing AI-generated FAQ articles and macros for technical accuracy.
- Annotate model responses to identify appropriate tone, empathy, and professional quality.
- Compare AI outputs against standard Support QA rubrics to ensure compliance with service standards.
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