Customer Support Representative (AI Training)
New
P
Prolific Academic LtdAI Training
RemoteContract
SalaryUp to $30 per hour
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Job Details
- Languages
- English
- Required Skills
- QATechnical supportCustomer supportConfluenceSlackZendeskNotion
Requirements
- Proven experience in a high-volume customer support, technical support, or client success role.
- Exceptional written English skills with the ability to adjust tone, empathy, and clarity.
- Strong problem-solving skills with the ability to de-escalate complex situations and provide troubleshooting.
- High typing speed and ability to navigate multiple information sources efficiently.
- Sharp attention to detail for identifying subtle errors in logic, tone, or factual accuracy.
- Proficiency with CRM and helpdesk tools such as Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
- Expertise in communication tools including Slack, Microsoft Teams, and email ticketing systems.
- Familiarity with knowledge management tools like Confluence, Notion, or Guru.
- Ability to complete paid tasks that require one hour of uninterrupted work.
- Possession of a PayPal account for payment receipt.
Responsibilities
- Evaluate AI-generated support replies for accuracy, brand voice consistency, and helpfulness scores.
- Simulate customer interactions by creating realistic support tickets and dialogue flows to test how AI handles edge cases.
- Audit AI-generated FAQ articles and macros to ensure they are easy to follow and technically correct.
- Annotate model responses to identify if the tone is appropriately empathetic, professional, or overly robotic.
- Compare AI outputs against standard Support QA rubrics to ensure they meet professional service standards.
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