Customer Support Representative - AI Training
New
P
Prolific Academic LtdAI Training
Location: RemoteContract
SalaryUp to $30 per hour
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Job Details
- Languages
- English
- Required Skills
- Technical supportCustomer supportConfluenceSlackZendeskNotion
Requirements
- Years of experience in high-volume customer support, technical support, or client success.
- Exceptional written English skills with the ability to adjust tone and empathy.
- Proven ability to de-escalate complex situations and perform troubleshooting.
- High typing speed and ability to navigate multiple information sources.
- Strong attention to detail for identifying errors in logic, tone, or factual accuracy.
- Proficiency with CRM/Helpdesk tools like Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
- Expert use of communication platforms including Slack and Microsoft Teams.
- Familiarity with documentation tools such as Confluence, Notion, or Guru.
- Must be prepared to complete tasks requiring one hour of uninterrupted work.
- Must have a PayPal account to receive payments.
Responsibilities
- Evaluate AI-generated support replies for accuracy, brand voice, and helpfulness.
- Simulate realistic customer interactions and dialogue flows to test AI performance on edge cases.
- Audit and refine AI-generated FAQ articles and support macros.
- Annotate model responses to identify sentiment and empathy levels.
- Compare AI outputs against standard Support QA rubrics to ensure quality standards.
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