Customer Support Representative (AI Training)
New
P
Prolific Academic LtdAI Training
Work from homeContract
SalaryUp to $30 per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Technical supportCustomer supportConfluenceSlackZendeskNotion
Requirements
- Professional experience in high-volume customer support, technical support, or client success roles.
- Exceptional written English skills with the ability to adjust tone, empathy, and clarity.
- Proven ability to de-escalate complex situations and provide step-by-step troubleshooting.
- High typing speed and ability to navigate multiple information sources quickly.
- Sharp eye for identifying subtle errors in logic, tone, or factual accuracy.
- Proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
- Expert use of Slack, Microsoft Teams, and email ticketing systems.
- Familiarity with Confluence, Notion, or Guru.
- Ability to complete paid tasks that require one hour of uninterrupted work.
- Must have a PayPal account to receive payment.
Responsibilities
- Evaluate AI-generated support replies for accuracy, brand voice consistency, and helpfulness scores.
- Simulate customer interactions by creating realistic support tickets and dialogue flows.
- Test how AI handles edge cases, angry customers, and complex inquiries.
- Audit AI-generated FAQ articles and macros to ensure they are easy to follow and technically correct.
- Annotate model responses to identify if the tone is empathetic, professional, or robotic.
- Compare AI outputs against standard Support QA rubrics to ensure they meet professional standards.
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