Customer Support Rep - AI Training
New
P
Prolific Academic LtdAI Training
Work from homeContractMiddle
SalaryUp to $30 per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Technical supportCustomer supportSlackZendesk
Requirements
- Proven experience in high-volume customer support, technical support, or client success roles.
- Exceptional written English skills with the ability to adjust tone, empathy, and clarity.
- Proven ability to de-escalate complex situations and provide step-by-step troubleshooting.
- High typing speed and ability to navigate multiple information sources efficiently.
- Attention to detail for identifying errors in logic, tone, or factual accuracy.
- Proficiency with CRM/helpdesk tools (Zendesk, Salesforce, Intercom, or Freshdesk).
- Expert use of Slack, Microsoft Teams, and email ticketing systems.
- Familiarity with Confluence, Notion, or Guru for knowledge management.
- Multilingual capabilities are considered a significant plus.
- Must be prepared to complete paid tasks that require one hour of uninterrupted work.
- A PayPal account to receive payments.
Responsibilities
- Evaluate AI-generated support replies for accuracy, brand voice consistency, and helpfulness scores.
- Simulate customer interactions by creating realistic support tickets and dialogue flows to test AI edge case handling.
- Refine knowledge bases by auditing AI-generated FAQ articles and macros for technical accuracy and clarity.
- Annotate model responses to identify if the tone is appropriately empathetic, professional, or overly robotic.
- Compare AI outputs against standard Support QA rubrics to ensure they meet professional service standards.
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