Medical Administrative Assistant
New
United States, MSTFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- DocumentationCRMCustomer supportGoogle WorkspaceSlack
Requirements
- Proven experience with invoicing processes.
- Familiarity with EMR systems or CRM-like platforms.
- Strong written communication skills for text-based customer support.
- Excellent attention to detail and accuracy in logging records and invoices.
- Proactive problem-solving abilities and critical thinking skills.
- Ability to learn and apply processes independently after training.
- Capacity to follow standard operating procedures (SOPs) and use reference manuals and AI tools.
- Availability to work MST hours consistently.
Responsibilities
- Review incoming orders from the website and Gmail.
- Log orders accurately into the clinic’s Electronic Medical Records (EMR) system.
- Track invoices and ensure correct documentation of purchased medications or services.
- Maintain accurate, up-to-date patient records and ensure medication purchases are recorded per policy.
- Manage customer communication via text using OpenPhone, clinic scripts, and pre-approved templates.
- Monitor incomplete appointment steps and proactively remind clients of pending requirements.
- Utilize Google Workspace, Slack, and ChatGPT-based internal tools for daily operations.
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