Business Analyst (Creatio)
New
IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum 2 years of experience as a Business Analyst
- Required Skills
- AgileBusiness AnalysisSCRUMCRM
Requirements
- Minimum 2 years of experience as a Business Analyst, ideally within CRM, BPM, or enterprise application environments.
- At least 1 year of hands-on experience working with the Creatio platform, including CRM or Studio solutions.
- Strong understanding of business process management concepts, BPMN methodologies, CRM principles, and workflow automation.
- Proven experience gathering requirements, conducting workshops, creating specifications, and managing stakeholder expectations.
- Familiarity with Agile and Scrum methodologies and participation in cross-functional project teams.
- Basic knowledge of low-code development principles and Creatio configuration capabilities.
- Excellent communication, collaboration, facilitation, and stakeholder management skills.
- Strong analytical thinking, problem-solving abilities, and attention to detail.
- Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related discipline.
Responsibilities
- Collaborate with stakeholders to gather, analyze, and document business, functional, and system requirements.
- Evaluate and model business processes, identifying opportunities for optimization and automation through the Creatio platform.
- Configure and customize Creatio applications using low-code and no-code tools to meet business objectives.
- Support projects throughout the entire lifecycle, including requirements analysis, solution design, testing, deployment, and post-implementation support.
- Create detailed user stories, acceptance criteria, process documentation, and test scenarios to ensure successful delivery.
- Work closely with developers, quality assurance specialists, and solution architects to align business needs with technical solutions.
- Facilitate user acceptance testing (UAT), collect feedback, and support end-user training initiatives.
- Maintain accurate system documentation, process guides, and knowledge base materials.
- Promote best practices related to no-code development, workflow automation, and effective use of the Creatio ecosystem.
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