Systems Engineer, Field Services
New
H
Hayden AIComputer Vision
Pennsylvania - Work From HomeFull-TimeMiddle
Salary$140,540 - $182,701; $140,540 – $182,701
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Job Details
- Experience
- 3+ years
- Required Skills
- JiraMicrosoft ExcelLinuxTechnical supportGoogle Sheets
Requirements
- Bachelor’s degree in Engineering, Computer Science, or a related field.
- 3+ years of experience in a systems engineering or technical support role.
- Advanced experience troubleshooting and configuring Windows and Linux-based endpoint devices and networked systems.
- Expert-level comfort with JIRA, Smartsheet, Excel, and Google Sheets for data analysis and project tracking.
- Strong analytical and problem-solving skills with an ability to translate complex data into technical solutions.
- Fluent in business process analysis with a focus on continuous improvement and operational efficiency.
- Ability to take complete ownership of issues and operate effectively under tight deadlines.
- Excellent verbal and written communication skills.
- Occasional travel, approximately once per quarter, including travel to customer sites.
- Experience in the Photo Enforcement industry is highly preferred.
Responsibilities
- Serve as the primary escalation point for complex, high-impact incidents that exceed standard field support scope.
- Perform deep-dive investigations into hardware, software, firmware, and network failures, delivering structured post-mortems with corrective action plans.
- Partner with Product and Engineering teams to design and implement targeted enhancements that address recurring field issues at scale.
- Author runbooks, decision trees, and diagnostic workflows that empower Tier 1 and Tier 2 teams.
- Oversee the end-to-end transition of newly installed units into active production and validate production readiness.
- Support and execute staged software and firmware updates across production and pilot fleets.
- Act as the engineering bridge between Field Operations, Product, and Engineering to translate field feedback into improvements.
- Deliver training sessions and technical briefings to field technicians and support staff.
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