Software Support Engineer
New
Philippines, 8 AM – 4 PM ETFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- CSSjQuerySharePointPrompt Engineering
Requirements
- Exceptional customer service skills over email and live screenshare calls.
- Strong troubleshooting aptitude with focus on asking and observing.
- Experience creating customer-facing videos, articles, and tutorials.
- Ability to work autonomously in a remote setting during core hours (8 AM – 4 PM ET).
- Proficient with Microsoft Intune and/or Group Policy Objects (GPO).
- Experience managing Dynamics 365 managed solutions.
- Experience administering SharePoint App Catalog and deploying Teams apps.
- Strong knowledge of Edge and Chrome browser dev tools.
- Experience with CSS or jQuery selectors.
- Experience with prompt engineering for AI/chat-based support systems.
- Proficient in Microsoft 365 apps including SharePoint Online, Dynamics, Copilot, Outlook, OneDrive, and Teams.
- Familiarity with Microsoft DevOps.
Responsibilities
- Provide first-class technical support for end users of our browser extension and other solutions.
- Troubleshoot issues related to user access, functionality, deployment, and content creation.
- Communicate effectively with both technical and non-technical customers ensuring clear explanation of issues and resolution steps.
- Support power users with configuration and content management tasks.
- Support admins with deployment, configuration, and troubleshooting tasks.
- Collaborate with internal teams to escalate complex issues and report bugs as needed.
- Help maintain documentation of known issues, procedures, and best practices for customer-facing support.
- Create, maintain, and update comprehensive documentation and help content for the support site.
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