IT Support Representative (Tier 3)
New
PhilippinesFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- HTMLCSSJavascriptSalesforceJiraNetworkingTechnical supportConfluenceHubSpot
Requirements
- Excellent English communication skills (verbal and written).
- Experience managing tickets in Jira.
- Proficiency with Confluence for documentation.
- Moderate skills with Salesforce (searching records and basic editing).
- Basic skills with HubSpot.
- Solid understanding of web technologies: HTML, CSS, and JavaScript.
- Ability to execute standard web debugging and use browser console logs.
- Decent understanding of computer networks (HTTPS vs HTTP, IP addresses, Domain Names, Firewalls, Proxies).
- Understanding of the basics of Single Sign-On (SSO).
- Familiarity with XML and JSON.
- Must have a stable home office setup with a primary internet speed of at least 15 Mbps and a reliable backup connection of 10 Mbps.
- Hardware requirements include a desktop or laptop (Intel Core i5 8th gen+, i3 10th gen+, or AMD Ryzen 5+) with at least 8GB RAM, plus functional backup device, webcam, and noise-canceling USB headset.
Responsibilities
- Manage and track support tickets using Jira for internal and external stakeholders.
- Gather necessary details and reproduce technical issues before routing tickets to specialized teams.
- Maintain a support knowledge base using Confluence.
- Communicate professionally with ticket reporters while keeping sensitive internal discussions separate.
- Perform web debugging using browser console logs and standard tools.
- Provide ongoing status updates to customers regarding their support tickets.
View Full Description & ApplyYou'll be redirected to the employer's site
