Workforce Management Real Time Coordinator
New
Located in the United States or Puerto Rico, 7:00 a.m. to 3:30 p.m. central time; occasional 10:30 a.m. to 7:00 p.m. central timeFull-TimeMiddle
Salary$22.50 -$23.00 an hour, plus annual bonus opportunity
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Job Details
- Experience
- 1-3 years of relevant experience managing scheduled and intraday adjustments
- Required Skills
- AWSData AnalysisSalesforceTableauMicrosoft Excel
Requirements
- 1-3 years of relevant experience managing scheduled and intraday adjustments.
- Proficiency in Excel, including formulas and data organization.
- Experience with NICE for schedule management, exception handling, and intraday updates.
- Proven experience using Tableau for operational or performance reporting.
- Strong analytical and technical skills with the ability to interpret data.
- Ability to thrive in high-pressure, fast-paced environments.
- Highly organized with the ability to manage multiple tasks simultaneously.
- Proactive problem-solver with strong communication skills.
- Ability to work remotely with access to a high-speed internet connection.
- Located in the United States or Puerto Rico.
Responsibilities
- Monitor daily workload volumes and communicate with leadership based on business needs.
- Identify workflow bottlenecks and escalate issues that may impact service levels or production goals.
- Review production reports and analyze trends to improve operational performance.
- Monitor real-time performance for 85-100 associates using tools to make intra-day staffing adjustments.
- Analyze current and historical performance trends, conduct real-time re-forecasting, and collaborate with operations.
- Manage workforce schedules in WFM software, including updates for exceptions, absenteeism, and shift changes.
- Partner with supervisors and managers to address staffing needs and workload balancing.
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