Client Delivery Manager - Revenue Cycle

New

United States - Remote; Franklin, TNFull-TimeManager

Salary not disclosed

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Job Details

Bachelor’s degree in Business, Healthcare Administration, Operations, or a related field
3–5 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments
Foundational understanding of operational workflows, data interpretation, and client support models
Demonstrated ability to independently manage client relationships and operational discussions
Strong analytical skills with the ability to interpret data and translate it into actionable insight
Excellent written and verbal communication skills, including client-facing presentation experience
Proven ability to influence without authority in cross-functional environments
Consultative mindset with a focus on problem-solving and continuous improvement
Strong organizational skills and attention to detail
Professional presence appropriate for client-facing interactions

Independently own operational alignment for assigned client accounts
Translate operational performance data into meaningful narratives that clearly articulate drivers, risks, and opportunities
Monitor operational performance indicators and inventory health to identify emerging issues or deviations
Lead structured root cause analysis efforts in partnership with internal teams
Develop clear, outcome-oriented action plans with defined ownership, sequencing, and follow-up
Own preparation and facilitation of monthly operational reviews and recurring client touchpoints
Lead client discussions with confidence, professionalism, and consultative presence
Coordinate with Client Success, Implementation, Product, and Technology teams to support alignment across the client lifecycle
Ensure accurate and timely documentation of client interactions, escalations, and decisions in CRM and internal systems

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