Director of Customer Success
M
Movn HealthDigital health, Cardiovascular care
Remote (East Coast / Southeast preferred)Full-TimeDirector
Salary$140k - $180k / year
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Job Details
- Experience
- 7–10 years
- Required Skills
- Customer SuccessAccount Management
Requirements
- 7–10 years of experience in customer success, account management, or provider/payer relations
- Demonstrated experience in digital health, cardiovascular care, or chronic disease management
- Proven success growing a book of business of $2M or more
- Deep experience navigating hospital systems, cardiology groups, and payer-provider dynamics
- Strong ability to translate clinical outcomes data into business value
- Bachelor's degree required; MHA, MBA, or clinical graduate degree preferred
- Ability to travel approximately 50% of the time for in-person partner visits
- Established network in the Northeast / Mid-Atlantic healthcare market preferred
- Clinical or allied health background such as RN, Exercise Physiologist, or PA is a plus
Responsibilities
- Grow qualified referral volume across hospital, cardiology group, and health plan partnerships
- Drive renewals and achieve >100% Net Revenue Retention through upsells and site expansions
- Activate new provider groups and payer partnerships to maximize impact
- Serve as a cross-functional intelligence hub, bringing field insights to payer contracting, marketing, and operations
- Identify and pursue a target number of net-new sales opportunities per quarter
- Develop and execute a standardized implementation and onboarding playbook for new partner launches
- Manage a consistent QBR cadence, translating clinical outcomes into value narratives for partners
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