Client Onboarding and LMS Specialist
New
PhilippinesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceMicrosoft Office SuiteAccount ManagementTrainingCRMCustomer Success
Requirements
- Proven experience in client onboarding, training, or account management, preferably within a SaaS or LMS environment.
- Understanding of LMS platforms and their functionalities.
- Excellent communication and presentation skills.
- Highly organized with strong attention to detail.
- Proficiency in using CRM and LMS software.
- Proficiency in Microsoft Office Suite.
- Ability to work independently and as part of a collaborative team.
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps and power outage support.
- Desktop or laptop with Intel Core i5 (8th gen+), i3 (10th gen+), or AMD Ryzen 5 processor and 8 GB RAM.
- Backup device meeting at least Intel Core i3 performance standards, functional during power interruptions.
- Functioning webcam, noise-canceling USB headset, and quiet, dedicated home office space.
Responsibilities
- Lead the onboarding process for new clients, ensuring a smooth transition onto the LMS platform.
- Customize onboarding plans to meet the specific needs and goals of each client.
- Conduct training sessions for clients and their employees on the use of the LMS platform.
- Develop and maintain training materials, including user guides, tutorials, and video content.
- Prepare and deliver live demonstrations of the LMS platform to prospective and existing clients.
- Build and maintain strong relationships with clients as their primary point of contact.
- Monitor client satisfaction and proactively address feedback.
- Generate and analyze reports on client usage and performance metrics.
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