Collections Agent
New
Phoenix, AZ / Austin, TX / Boulder, CO / Chicago, IL / Colorado Springs, TX / Corpus CHristi, TX / Dallas, TX / Fort Worth, TX / Denver, CO / San Antonio, TX / Scottsdale, AZ / Tempe, AZ, 10am to 7pmFull-TimeMiddle
Salary$18 - $18 an hour
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Job Details
- Experience
- Minimum of 2 years experience in consumer collections
- Required Skills
- Customer serviceNegotiationMicrosoft Office SuiteAccount Management
Requirements
- High school diploma or equivalent (Associate’s or Bachelor’s degree in related field is preferred).
- Minimum of 2 years experience in consumer collections.
- Strong understanding of financial products, services, and regulations.
- Excellent verbal and written communication skills.
- Ability to negotiate and resolve conflicts effectively.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office Suite.
- Experience with CRM software.
- High level of integrity and commitment to maintaining client confidentiality.
- Ability to work independently and as part of a team in a fast-paced environment.
Responsibilities
- Review and analyze delinquent accounts to determine the best course of action for resolution.
- Contact clients via phone and email to discuss their accounts and provide solutions for repayment and long term goals.
- Negotiate repayment plans with clients in a professional and empathetic manner.
- Document all interactions and agreements with clients in the company’s system accurately and promptly.
- Conduct skip tracing activities to locate hard-to-reach or unresponsive customers using various investigative tools and techniques.
- Monitor accounts to ensure compliance with agreed-upon payment plans.
- Collaborate with internal departments, such as Customer Service and Special Handling, to resolve complex account issues.
- Maintain up-to-date knowledge of company policies, procedures, and regulatory requirements related to account resolution.
- Provide excellent customer service and support to clients throughout the resolution process.
- Identify and escalate unresolved issues to the Operations Manager when necessary.
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