Engineering Manager - CX/CCaaS Platform
New
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SangomaCloud Communications
United States, Canada, or Medellín, ColombiaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 8+ years of software engineering experience, 5+ years of engineering management experience
- Required Skills
- PostgreSQLMySQLCI/CDLinuxMicroservicesSoftware EngineeringSaaS
Requirements
- 8+ years of software engineering, platform engineering, or related technical experience.
- 5+ years of engineering management experience leading software engineering teams.
- Experience managing remote and globally distributed engineering teams.
- Experience working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or customer-facing SaaS environments.
- Strong software engineering background with experience in modern application development and distributed systems.
- Experience with one or more programming languages such as Python, Elixir, Java, Go, or Node.js.
- Experience with cloud-native architectures, APIs, microservices, and scalable SaaS applications.
- Experience with Linux/Unix environments.
- Experience with PostgreSQL, MySQL, or similar relational databases.
- Experience with Git, CI/CD pipelines, automated testing, and modern software development practices.
- Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.
Responsibilities
- Lead, mentor, and develop a globally distributed team of software engineers across multiple countries and time zones.
- Partner closely with Product Management to define priorities, align on roadmaps, and deliver customer-focused solutions.
- Lead the development and operation of CX and CCaaS platforms, ensuring scalability, reliability, and performance.
- Guide architecture discussions, technical design reviews, and engineering best practices.
- Drive the successful delivery of new features, enhancements, integrations, and platform improvements.
- Champion modern software development practices, including CI/CD, automation, testing, observability, and Infrastructure as Code.
- Ensure platform reliability through effective monitoring, incident management, root cause analysis, and operational excellence.
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