Managed Services Delivery Manager
R
Robots and PencilsApplied AI Engineering
Bogota, Colombia (Remote Friendly); APPLICATIONS FROM OUTSIDE COLOMBIA AND BRAZIL WILL NOT BE CONSIDERED FOR THIS ROLEFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Exceptional English speaking ability
- Experience
- 3+ years
- Required Skills
- AgileSCRUMJiraCI/CDConfluenceGitHubAzure DevOps
Requirements
- 3+ years of experience in software delivery, technical project management, or engineering leadership.
- Strong understanding of agile delivery practices (e.g., Scrum, Kanban).
- Experience managing distributed teams across onshore and offshore locations.
- Ability to deliver multi-platform digital systems in agile environments.
- Strong client-facing communication and relationship management skills.
- Exceptional English speaking ability.
- Experience with delivery tooling (e.g., Jira, Confluence, GitHub, Azure DevOps, CI/CD pipelines).
- Familiarity with cloud-native architectures and AI-enabled platforms.
- Demonstrable usage of AI tools to enhance delivery planning, reporting, and documentation (e.g., Claude).
- Scrum Master or equivalent certification preferred.
- Experience in regulated environments (e.g., utilities, government, finance) is a plus.
Responsibilities
- Own end-to-end delivery of one or more managed services engagements, ensuring service commitments, SLAs, and quality targets are consistently met.
- Run the operating cadence—intake, prioritization, backlog refinement, and recurring delivery—across one or more cross-functional service teams.
- Manage releases, enhancements, and change requests against systems already in production while protecting stability and uptime.
- Identify and proactively manage dependencies, risks, escalations, and potential SLA breaches before they impact the client.
- Define, track, and report service KPIs and SLAs, using data to guide decisions, manage service health, and inform tradeoffs across scope, capacity, and budget.
- Oversee incident, problem, and change management, ensuring issues are resolved within agreed response and resolution targets.
- Bring an AI-forward mindset to your daily work, using tools like Claude to enhance delivery planning, reporting, and stakeholder communications.
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