Senior Payment Support Manager
New
Australia, Brazil, Canada, France, Germany, India, Japan, Mexico, United Kingdom, United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- PostgreSQLSQLGitJiraCI/CDRESTful APIsJSONConfluencePostman
Requirements
- Minimum 2+ years of experience in payment integrations configurations or similar roles.
- Experience in configurations, QA, or Business Analysis within payments or fintech.
- Strong understanding of JSON and XML with ability to configure payloads and provider schemas.
- Hands-on experience with REST clients and API contract validation.
- Working knowledge of SQL/PostgreSQL for data validation and diagnostics.
- Experience with webhooks/callbacks verification and troubleshooting.
- Experience with Git/GitLab for configuration versioning and change control.
- Basic understanding of CI/CD processes.
- Solid understanding of payment flows including authorization, capture, settlement, refund, and void.
- Knowledge of 3DS/SCA flows and MID management.
- Awareness of compliance and risk controls such as KYC, AML, and fraud rules.
- Practical experience with Postman or similar REST tools, JIRA, Confluence, manual testing, and log analysis tools.
Responsibilities
- Intake, clarify, and prioritise configuration change requests from clients and internal teams.
- Translate business constraints into executable configurations across payment methods and MIDs.
- Configure and maintain payment methods, acquirer connections, and MIDs in Back Office.
- Plan and execute end-to-end validation including request/response mapping, callbacks, and reconciliation checks.
- Coordinate production launches ensuring readiness across Engineering, SRE, Compliance, and Support.
- Provide L3 support, investigate incidents, and resolve configuration-related issues.
- Analyse logs and transactions using observability tools to ensure configuration stability.
- Define monitoring dashboards and alerts for approval rates, errors, and provider performance.
- Maintain documentation, workflows, and act as subject-matter expert for Payment Gateway configuration.
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