Senior Implementation Specialist
New
Based in the United StatesFull-TimeSenior
Salary75,000 - 95,000 USD per year
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Job Details
- Experience
- 3–6+ years
- Required Skills
- QAShopify
Requirements
- 3–6+ years of experience in email, SMS, or lifecycle marketing, ideally within an agency or multi-client environment
- 2+ years of hands-on experience building and managing campaigns, flows, and automations in Klaviyo
- Strong experience with segmentation, lifecycle strategy execution, and customer data architecture
- Proven track record of managing platform migrations and cross-system integrations in eCommerce environments
- Familiarity with custom events, tracking implementation, and data mapping across marketing systems
- Experience working with tools such as Shopify and other retention or CRM technologies
- Strong troubleshooting skills with excellent attention to detail and structured QA processes
- Highly organized, proactive, and comfortable managing multiple client priorities simultaneously
- Preferred: Klaviyo certifications, Shopify Plus experience, and exposure to tools like Attentive, LoyaltyLion, ReferralCandy, or similar platforms
Responsibilities
- Execute end-to-end implementation of retention marketing programs, including email, SMS, automation flows, segmentation, and onsite conversion experiences across client accounts
- Build, optimize, and troubleshoot advanced lifecycle journeys, custom events, audience targeting, and signup forms within Klaviyo
- Lead migrations from platforms such as Attentive, Mailchimp, Omnisend, and HubSpot into Klaviyo-based ecosystems
- Configure and maintain integrations with platforms like Shopify, Recharge, Yotpo, and other retention tools
- Perform technical QA across campaigns, flows, segmentation logic, tracking, and automation logic to ensure flawless execution
- Troubleshoot complex data, event tracking, and integration issues while maintaining implementation standards and SOPs
- Support onboarding projects, audits, and internal enablement by acting as a technical subject matter expert
- Contribute to the development of scalable implementation frameworks across the retention team
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