Sr Lead P&T Operations
New
IndiaFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 10+ years
- Required Skills
- Data AnalysisProduct OperationsStakeholder managementSaaS
Requirements
- 10+ years of experience in Product Operations, Technical Program Management, Customer Programs, or Product Enablement roles.
- Proven experience designing and scaling beta, pilot, early access, or customer collaboration programs.
- Strong understanding of product lifecycle management and SaaS product development environments.
- Excellent cross-functional leadership skills across Product, Engineering, GTM, and Customer Success teams.
- Strong systems thinking with the ability to design scalable operating models and governance frameworks.
- Data-driven mindset with experience defining and tracking product and program success metrics.
- Strong executive communication and stakeholder management abilities in matrixed organizations.
- Ability to operate in ambiguity and translate complex environments into structured execution plans.
Responsibilities
- Define and own the Customer Collaboration Operating Model across Early Adopter, Limited Availability, and Managed Availability programs.
- Establish clear program structures, guardrails, success criteria, and lifecycle management standards.
- Own customer selection, onboarding, engagement, and offboarding processes across collaboration programs.
- Partner with Product and Engineering teams to align learning objectives, product readiness, and feedback loops.
- Collaborate with GTM, Customer Success, and Marketing teams to ensure launch readiness, messaging alignment, and enablement.
- Build governance frameworks, operational standards, templates, and scalable tooling for program execution.
- Design feedback systems that capture, synthesize, and translate customer insights into product and GTM improvements.
- Define KPIs and executive reporting frameworks covering adoption, usage, readiness, value realization, and risk.
- Drive cross-functional alignment through structured forums, data-driven insights, and clear operational rhythms.
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