Business Support Specialist
New
United StatesFull-TimeEntry
Salary39,000 - 40,000 USD per year
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Job Details
- Experience
- 0–5 years
- Required Skills
- SalesforceProblem SolvingTechnical supportCRMCustomer support
Requirements
- 0–5 years of experience in customer service, technical support, or a related client-facing role.
- Strong verbal and written communication skills with the ability to build rapport quickly.
- Tech-savvy mindset with the ability to learn new software and systems efficiently.
- Strong problem-solving and analytical thinking skills.
- Ability to multitask, prioritize requests, and manage time effectively in a fast-paced environment.
- Comfortable working independently while also contributing effectively to a team.
- Familiarity with CRM tools such as Salesforce is a plus.
- Bachelor’s or Associate’s degree preferred but not required.
- Interest in technology and/or experience in the beauty or wellness industry is a plus.
Responsibilities
- Handle inbound customer inquiries by diagnosing issues and identifying appropriate solutions through structured questioning.
- Provide technical and product support via phone, email, and live chat in a timely and professional manner.
- Document customer interactions, issues, and resolutions accurately within CRM systems such as Salesforce.
- Guide users through software functionality, integrations, and best practices to ensure successful product usage.
- Maintain up-to-date knowledge of product updates, features, and internal processes.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Deliver clear and empathetic communication while managing multiple customer interactions simultaneously.
- Contribute to continuous improvement of support processes and customer experience quality.
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