Associate Applied Performance Specialist

New

Based in the United States, work effectively across global time zonesFull-TimeEntry

SalaryCompetitive salary, Meaningful equity participation

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Job Details

Background in sport, high performance, sports science, or a related field, or strong understanding of elite sporting environments.
Comfortable working with technology and SaaS platforms, with the ability to quickly learn and troubleshoot systems.
Strong communication skills, both written and verbal, with a customer-first mindset and attention to detail.
Ability to manage multiple priorities and work effectively across global time zones.
Bachelor’s degree or equivalent practical experience.
Experience with athlete management systems or sports analytics platforms is a strong plus.
Previous experience in customer success, onboarding, technical support, or implementation roles is highly desirable.
Exposure to professional sports teams, collegiate athletics, or governing bodies is an advantage.

Support onboarding and deployment of new customers, guiding them through the first 90 days to ensure strong platform adoption and user confidence.
Enable performance, sports science, and medical staff to effectively use the system and stay updated as new features are released.
Collaborate with performance strategists and sales teams to support product demonstrations for prospective and existing clients.
Provide responsive customer support via ticketing systems, handling assigned accounts and resolving technical or usage issues.
Configure accounts end-to-end, including system setup, module configuration, integrations, dashboards, reporting, and data uploads.
Capture and communicate customer feedback by documenting bugs, logging feature requests, and supporting product improvement cycles.
Support a global customer base across regions, ensuring consistent service quality regardless of time zone.

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