Analista de Customer Success Sênior
BrazilFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementData AnalysisAccount ManagementCRMCustomer SuccessSaaS
Requirements
- Proven experience in Customer Success, Account Management, Consulting, or related client-facing roles.
- Strong experience in project management and coordination of multi-stakeholder initiatives.
- Solid analytical skills with the ability to interpret data and business performance indicators.
- Experience preparing executive presentations and leading client-facing strategic discussions.
- Ability to transform data insights into structured, actionable business recommendations.
- Excellent communication skills, both written and verbal.
- Strong organizational skills, proactivity, and problem-solving mindset.
- Experience in SaaS, fintech, telecom, or technology-driven environments is a plus.
- Familiarity with CRM and Customer Success platforms is an advantage.
- Experience with BI tools, data analysis, or process improvement methodologies is highly desirable.
Responsibilities
- Manage a portfolio of clients with a focus on retention, expansion, and long-term value generation.
- Identify and execute upsell, cross-sell, and product adoption opportunities to drive revenue growth.
- Lead executive-level meetings to present performance insights, outcomes, and strategic recommendations.
- Develop and maintain customer success plans aligned with client business objectives.
- Coordinate end-to-end project execution across internal teams and external stakeholders.
- Act as the main point of contact between clients and internal departments such as Product, Engineering, Operations, and Support.
- Monitor project risks, dependencies, timelines, and deliverables to ensure successful execution.
- Define, track, and analyze key customer success KPIs and business performance metrics.
- Translate data insights into actionable recommendations and scalable best practices.
- Build and continuously improve playbooks, frameworks, and operational processes for Customer Success.
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