Quality Assurance Analyst
New
D
DoneverseVirtual Assistance
PhilippinesFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-3 years
- Required Skills
- SEOCoachingQuality AssuranceLead GenerationDigital MarketingCRMGoogle Workspace
Requirements
- 1-3 years of Experience in Quality Assurance Management, or Elements of QA in their past roles
- Sales experience and familiarity with sales performance metrics.
- Understanding of Outsourced Doers' product offerings (training provided).
- Knowledge of lead generation, digital marketing tools, social media platforms, and SEO best practices is a plus.
- Proficiency in CRM software, Google Workspace, and Google Docs.
- Strong interpersonal, communication, and negotiation skills.
- Excellent analytical skills with a high attention to detail.
- Ability to provide constructive coaching and influence positive change.
- Ability to work autonomously and drive results.
- Strong Adaptability, problem-solving skills, and emotional intelligence.
Responsibilities
- Conduct regular quality audits on Sales and Onboarding calls.
- Provide detailed quality monitoring scorecards and actionable feedback.
- Deliver coaching sessions to improve operational performance.
- Document coaching sessions, ensuring accountability and corrective action implementation.
- Prepare and maintain reports to track quality trends and team productivity.
- Collaborate with internal stakeholders to maintain consistent QA standards
- Assist in refining sales and onboarding strategies through quality insights.
View Full Description & ApplyYou'll be redirected to the employer's site
