Team Lead, Customer Success

New

WATI.ioSaaS, Customer Engagement

Brazil. Argentina. MexicoFull-TimeLead

Salary not disclosed

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Job Details

Languages: Portuguese, Spanish, English
Experience: 4+ years of experience in Customer Success, Account Management, Onboarding, or related customer-facing roles; 2+ years of experience leading Customer Success teams in a SaaS environment
Required Skills: Data AnalysisCoachingAccount ManagementStakeholder managementCustomer SuccessSaaS

Fluent in Portuguese and Spanish
English required for internal communication
4+ years of experience in Customer Success, Account Management, Onboarding, or related customer-facing roles
2+ years of experience leading Customer Success teams in a SaaS environment
Proven experience managing strategic customer relationships
Experience overseeing customer lifecycle initiatives, including onboarding, adoption, retention, and expansion
Strong coaching, mentoring, and people development skills
Experience driving revenue retention and expansion outcomes
Strong stakeholder management and executive communication skills
Data-driven mindset with the ability to translate insights into action plans
Excellent organizational and problem-solving skills
Ability to influence cross-functional teams and drive execution

Own the strategic customer journey across Onboarding, Adoption, Retention, and Expansion
Ensure seamless handoffs and alignment between onboarding and ongoing Customer Success motions
Drive faster time-to-value and successful customer activation
Establish consistent customer experience standards across all strategic accounts
Identify opportunities to improve customer lifecycle management and operational efficiency
Coach, mentor, and support Strategic Customer Success Managers and Onboarding Customer Success Managers
Partner with Sales to improve customer handoffs and expectation setting during the buying process

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