Designated Services Engineer
New
E
EverpureCloud Data Storage
Remote, Arizona; Remote, California; Remote, Colorado; Remote, New Mexico; Remote, Texas; Remote, UtahFull-TimeMiddle
Salary$107,000 — $183,000 USD
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Job Details
- Languages
- English
- Experience
- 2-4 years
- Required Skills
- AWSKubernetesAzureTechnical support
Requirements
- Bachelor's Degree in a technical field and/or related technical experience.
- Minimum 2-4 years of experience in customer-facing, technical support work or SRE.
- Deep technical proficiency in managing and troubleshooting container orchestration platforms (Kubernetes, OpenShift, or VMware Tanzu).
- Technical proficiency in cloud infrastructure (AWS, Azure, or IBM Cloud).
- Proven ability to triage and resolve sophisticated software stack issues using debugging tools.
- Strong fluency in English.
- Readiness to participate in shift rotations and on-call schedules.
Responsibilities
- Optimize Cloud-Native Resilience: Diagnose and resolve complex technical issues across the software stack—including Kubernetes, OpenShift, and major cloud providers.
- Drive Proactive Problem Resolution: Analyze system logs and telemetry to reproduce issues and partner with Engineering for long-term fixes.
- Champion Customer Success: Manage the full lifecycle of technical support cases, providing expert guidance during critical production phases and POCs.
- Knowledge Leadership: Translate technical resolutions into accessible documentation and internal knowledge base articles.
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