Technical Client Success Manager
New
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Hire HangarSaaS Podcast Platform
South Africa - Cape Town, Peru - Lima, Bolivia - Santa Cruz de la Sierra, Ecuador - Guayaquil, Guatemala- Guatemala City, Columbia - Bogotá, Venezuela - Caracas, Mexico - Monterrey, Parugauy - Asuncion, South Africa - Johannesburg, U.S. Eastern Time (EST), Mon–Fri, 9AM–6PMContractMiddle
Salary800 - 3,000 USD per month
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Job Details
- Languages
- English
- Experience
- 2–4 years
- Required Skills
- PythonSQLAccount ManagementCRMSaaSHubSpot
Requirements
- 2–4 years of experience in client success, account management, or customer-facing SaaS roles
- Working understanding of coding concepts, including SQL and Python
- Prior experience working for a tech or SaaS company
- Proven prior remote work experience
- Fluency with remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar)
- Experience working with U.S. or UK-based companies
- Strong written and verbal English communication skills
- Highly organized, process-driven, and comfortable managing multiple accounts
Responsibilities
- Serve as the primary technical and strategic point of contact for assigned client accounts
- Understand client goals and map them to platform capabilities, workflows, and deliverables
- Support technical discussions, including light troubleshooting, data interpretation, and integrations
- Lead structured onboarding experiences using clear documentation, visuals, and walkthroughs
- Monitor account health, proactively identify risks, and drive retention and expansion opportunities
- Collaborate with operations, production, and leadership to ensure timely, accurate delivery
- Maintain detailed records and workflows within HubSpot or similar CRM tools
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