Manager, Professional Services
New
Remote or MississaugaFull-TimeManager
Salary130,000 - 145,000 CAD per year
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Job Details
- Required Skills
- Project ManagementArtificial IntelligenceOperations ManagementProcess improvementChange ManagementSaaSEHR
Requirements
- Undergraduate degree or equivalent work experience
- Management experience in an enterprise software environment (SaaS)
- Experience in customer-facing positions (professional services, consulting, management)
- Experience managing a remote team
- Operational management, project management, consulting, and process improvement skills
- Experience leading or contributing to transformation initiatives
- Strong AI fluency
- Experience with change management
- Experience with PointClickCare or similar EHR platforms
- Experience supporting the sales of Professional Services, including SOW development
Responsibilities
- Lead the team to ensure successful delivery of all service engagements with a high degree of quality and customer satisfaction
- Manage project risk and client escalations, enforcing best practices and driving strong delivery outcomes
- Collaborate with Customer Care, Sales, and cross-functional teams to build strong customer and partner relationships
- Drive process transformation initiatives, partnering cross-functionally to redesign workflows, tools, and delivery models, with a focus on scalable implementation practices
- Champion AI adoption and fluency across the team, embedding AI into delivery workflows to improve productivity, quality, and decision-making
- Act as a thought leader in delivery innovation, introducing new approaches and best practices to evolve Professional Services capabilities
- Foster a culture of continuous improvement and innovation, encouraging teams to challenge the status quo
- Support and develop direct reports through coaching, feedback, and career development planning
- Hire, lead, and mentor staff, setting clear expectations and maintaining strong engagement
- Align team goals with organizational priorities to drive performance and outcomes
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