Scaled Support Specialist
New
O
OpenRouterAI Infrastructure
Remote (US)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4+ years
- Required Skills
- PythonTypeScriptRESTful APIsPostmanLLM
Requirements
- 4+ years in a technical support, developer support, or solutions engineering role
- Experience supporting an API or developer tools product
- Exceptional troubleshooting instincts
- Strong API fluency
- Proficiency in at least one scripting language (Python or TypeScript)
- Excellent written communication skills
- Comfort with ambiguity
- Genuine passion for AI and LLMs
Responsibilities
- Diagnose and resolve complex technical issues across OpenRouter's API, spanning multiple LLM providers
- Reproduce bugs in ambiguous environments using tools like curl, Postman, and small test apps
- Read and interpret logs, headers, and request traces to identify root causes
- Turn 'it doesn't work' into actionable findings, hypotheses, and verified fixes
- Respond to developer inquiries across support channels with clarity and technical precision
- Identify patterns in support requests and advocate for documentation or API improvements
- Develop deep expertise in OpenRouter's routing, fallback, rate limiting, and billing systems
- Collaborate with Product and Engineering to surface systemic issues and inform roadmap priorities
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