Senior Technical Support Engineer
New
C
Clean Air Task ForceClimate Tech/Non-Profit
Remote, U.S.Full-TimeSenior
Salary85,000 - 105,000 USD per year
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Job Details
- Experience
- 5-10 years
Requirements
- 5-10 years of advanced-level, tier 2/3 IT support experience in an M365, Windows, & Mac environment.
- Associate or bachelor’s degree in computer science, information technology, or related field.
- Current and verifiable technical certifications (e.g., Microsoft 365 Certified, CompTia A+, Security+).
- Expert knowledge of Windows and macOS hardware and operating systems.
- Strong understanding of Microsoft 365 administration (tenant-level changes, Exchange, Teams, SharePoint, Entra ID).
- Experience using MDM platforms such as Intune and JAMF.
- Experience with cybersecurity remediation and analyzing spam/phishing.
- Excellent interpersonal and communication skills.
- Strong analytical, diagnostic, and problem-solving skills.
- Experience working with CrowdStrike Falcon MDR.
Responsibilities
- Provide rapid, high-quality support for end users using remote assistance tools.
- Serve as an escalation point for complex or time-sensitive issues.
- Independently triage, investigate, and resolve technical issues.
- Document findings, actions taken, and outcomes in the ticketing system.
- Create and maintain internal and user-facing documentation.
- Train staff on supported platforms and systems, focusing on Microsoft 365.
- Contribute to project-related work across Microsoft 365 and cloud environments.
- Support staff onboarding, software installation, and endpoint-related tasks.
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