Customer Success Manager II
New
United StatesFull-TimeSenior
Salary106,000 - 146,000 USD per year
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Job Details
- Experience
- 8+ years
- Required Skills
- Project ManagementCross-functional collaborationRelationship managementCustomer Success
Requirements
- 8+ years experience in customer success or a related field
- Experience in HR, Benefits, or Healthcare with employers or large groups
- Experience managing customers with 3,000-10,000 employees
- Passion for mental health and the healthcare landscape
- Excellent verbal and written communication skills
- Strong project management skills
- Demonstrated ability to work on cross-functional teams
- Ability to innovate and creatively solve problems
- Ability to prioritize and balance multiple customers
- Willingness to travel (10%)
Responsibilities
- Serve as the primary relationship owner for our Strategic segment employer customers (3,000-10,000 lives)
- Partner with marketing to develop and deliver engaging campaigns and workshops for your customers
- Produce and regularly communicate customer reports
- Collaborate internally with teams such as product, clinical, data science, legal, and others to effectively resolve customer requests and issues
- Contribute to product roadmap planning, providing an important customer and patient voice
- Champion new product offerings with your customers
- Ensure high customer satisfaction and annual renewals
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