Customer Success Manager
New
C
CensysCybersecurity SaaS
For roles that are available to be filled remotelyFull-TimeMiddle
Salary120,000 - 180,400 USD per year OTE
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- CybersecuritySalesforceJiraAccount ManagementCustomer SuccessZendesk
Requirements
- 5+ years of Customer Success, Account Management, Technical Account Management, or related experience in B2B SaaS
- Experience supporting enterprise customers in cybersecurity, infrastructure, cloud, networking, or developer tooling
- Strong executive communication and relationship management skills
- Ability to explain technical concepts to both technical and non-technical audiences
- Experience managing renewals and identifying expansion opportunities
- Strong organizational and project management skills
- Comfortable operating in a fast-paced, high-growth environment
- Demonstrates curiosity, a willingness to learn, and sound judgment in applying AI
Responsibilities
- Own and manage a portfolio of enterprise and strategic customer accounts
- Build trusted relationships with security leaders, practitioners, and executive stakeholders
- Develop success plans aligned to customer business objectives and security priorities
- Conduct regular business reviews, adoption reviews, and strategic roadmap discussions
- Drive successful onboarding and implementation outcomes
- Monitor product adoption, usage trends, health indicators, and customer engagement
- Partner with Account Executives on renewals, expansion opportunities, and account strategy
- Serve as the voice of the customer internally by communicating feedback and market needs
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