Lead Solutions Architect, VIP Services
New
United StatesFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 8+ years in Player Support or Account Management, with at least 3+ years specifically focused on VIP, High-Net-Worth (HNW), or Loyalty program management
- Required Skills
- Account Management
Requirements
- 8+ years in Player Support or Account Management.
- 3+ years in VIP, High-Net-Worth (HNW), or Loyalty program management in gaming or luxury digital services.
- Deep understanding of LTV, NRR, and churn mitigation strategies.
- Exceptional presence and communication skills to build trust with executive-level stakeholders.
- Proven ability to translate player data into scalable service programs.
- Deep understanding of VIP player psyche across various gaming genres.
Responsibilities
- Architect end-to-end VIP engagement models and player journeys.
- Design and configure proactive outreach campaigns in Helpshift to drive revenue and re-engagement.
- Develop reporting frameworks focusing on NRR, churn reduction, and campaign ROI.
- Act as Subject Matter Expert for VIP service inquiries and lead client leadership discussions.
- Define profile, training, and soft-skill requirements for VIP Account Managers.
- Own the narrative for all VIP-related RFP bids.
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