Team Manager - Insurance
Remote (UK Based)Full-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- LeadershipCustomer serviceMicrosoft OfficeComplianceTeam management
Requirements
- Experience managing a team
- Strong numeracy, verbal, and written communication skills
- Proficiency in Microsoft Office (including Outlook)
- High attention to detail and accuracy
- Strong organisational and time management skills
- Ability to work independently and collaboratively
- Excellent customer service skills
- Strong influencing and negotiation abilities
- Proactive mindset with a focus on continuous improvement
- Ability to work under pressure and meet deadlines
Responsibilities
- Forecast workloads and resource requirements using ControliQ methodology
- Maintain accurate records of time allocation and diverted activities
- Monitor in-day performance against work plans
- Manage workflow by distributing work effectively and reprioritising
- Produce and maintain a balanced capacity plan
- Collaborate with colleagues to resolve capacity challenges
- Support quality, control, and compliance standards
- Conduct regular 1:1s and performance reviews
- Coach and develop team members
- Manage absence and deliver team briefings
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