Customer Support Representative
New
Listing location: Gurugram, Gurugram, Haryana, India, 8:30 PM – 5:30 AM ISTFull-Time
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- SalesforceTime ManagementTechnical supportCRMCustomer support
Requirements
- Excellent written and verbal English communication skills.
- Excellent telephone etiquette skills.
- Demonstrated effective organizational, time management, and communication skills.
- Ability to learn, analyze, understand, and convey complex information.
- Proficient with technology, web-based applications, and mobile applications.
- Prior Customer Service or Support experience required.
- Ability to work 8:30 PM – 5:30 AM IST.
- Quiet, private, distraction-free home office environment.
- Reliable high-speed internet (min 10Mbps down, 5Mbps up).
Responsibilities
- Respond to member concerns, questions, and technical needs via multichannel communication (phone, email, chat).
- Inform members about Dario products and services, upselling when appropriate.
- Maintain accurate customer records in compliance with regulatory policies and procedures.
- Deliver exceptional customer service in a kind, patient, and culturally sensitive manner.
- Collaborate with global teams across time zones to ensure seamless member experience.
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