Associate Program Manager
New
CanadaFull-TimeMiddle
Salary60,800 - 93,610 CAD per year
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Job Details
- Experience
- Minimum 3 years of experience
- Required Skills
- Project ManagementData AnalysisMicrosoft Office
Requirements
- Post-secondary education in a related field or equivalent combination of education and experience.
- Minimum 3 years of experience in healthcare, pharmaceutical, biotechnology, or related industries.
- Experience in program coordination, healthcare operations, or project management is considered an asset.
- Strong analytical and problem-solving skills with the ability to interpret data and resolve operational issues effectively.
- Excellent organizational skills with strong attention to detail and the ability to manage multiple priorities.
- Strong communication and interpersonal skills with the ability to work across internal and external stakeholders.
- Ability to work independently while also collaborating effectively in a team-based environment.
- Strong proficiency in Microsoft Office tools (Outlook, Word, Excel, PowerPoint, Access).
- Adaptability and willingness to learn new systems, processes, and operational requirements.
- Bilingualism (English/French) is an asset.
- Experience in healthcare program environments and familiarity with pharmaceutical distribution is an advantage.
- Strong business acumen and ability to understand operational and client service impacts.
Responsibilities
- Maintain and oversee assigned territory caseworker responsibilities, ensuring consistent and accurate program execution.
- Monitor adherence to protocols, documentation standards, and data accuracy across electronic and physical case files.
- Ensure quality and consistency of client communications, including phone interactions and ongoing program updates.
- Participate in client consultations and working sessions, supporting the manager and acting as backup when required.
- Identify training needs and support the development or delivery of refresher training in collaboration with management.
- Support hiring and onboarding processes, including training and integration of new team members when needed.
- Identify opportunities for system, process, and database improvements to enhance program efficiency.
- Prepare and deliver client reporting while ensuring timely and accurate information sharing with stakeholders.
- Support daily program operations, communications, and issue resolution across assigned projects.
- Report adverse events and ensure compliance with all required escalation procedures.
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