Senior Account Manager
New
We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located.Full-TimeSenior
Salary105,000 - 115,000 USD per year OTE
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Job Details
- Experience
- 5–7+ years
- Required Skills
- Project ManagementData AnalysisRelationship managementMentorshipBudget management
Requirements
- 5–7+ years of experience in influencer marketing, campaign management, or social media.
- Proven success acting as a strategic advisor.
- Strong project management skills, with the ability to balance multiple accounts and priorities.
- Excellent communication, relationship management, and presentation skills.
- Analytical mindset, able to interpret data and translate insights into action.
- Experience mentoring or coaching junior team members.
- High integrity, empathy, and a strong customer-first mindset.
- Expertise with influencer or marketing platforms.
Responsibilities
- Own a portfolio of customer relationships from onboarding through renewal, ensuring adoption, satisfaction, and retention.
- Act as a trusted advisor by providing strategic recommendations that align influencer programs with customer business goals.
- Lead strategic business reviews (SBRs) and campaign wrap reports, delivering insights that shape future strategy.
- Oversee influencer campaign delivery from kickoff through reporting, ensuring content quality, on-time execution, and alignment to KPIs.
- Partner with customers on post-sale strategy, sharing best practices and actionable insights to optimize performance.
- Manage budgets, contracts, and deliverables with precision, providing transparent updates and proactive issue resolution.
- Project manage campaigns by delegating executional tasks to Coordinators/Co-Ops, while serving as a mentor and coach.
- Collaborate cross-functionally with Sales, Strategy, Research, and Product teams to deliver seamless client experiences.
- Analyze campaign performance data to generate actionable insights for customers and internal teams.
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