Client Success Representative
New
D
Demand.comCustomer Success
US EmployeeFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum two years of account management or customer service experience preferred.
- Required Skills
- Microsoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeTime ManagementAccount ManagementCRM
Requirements
- Excellent written and verbal communication skills.
- Minimum two years of account management or customer service experience preferred.
- Highly organized and detail-oriented, able to handle over 30 clients effectively.
- Ability to thrive collaboratively in a team and independently with minimal supervision.
- Strong problem-solving skills.
- Logical thinking to diagnose and resolve issues.
- Comfortable learning various software, from MS Office (Excel) to CRM systems.
- Time Management and Effective Prioritization skills.
Responsibilities
- Develop and nurture relationships with selected accounts for successful campaigns.
- Be a trusted advisor and expert in our DemandFactor offerings.
- Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
- Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
- Manage account documentation, including reports and recommendations.
- Handle post-sale account management, fostering growth through great customer service.
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