Bilingual Restructure Specialist
New
Based in CanadaFull-TimeMiddle
Salary38,500 - 71,000 CAD per year
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Job Details
- Languages
- French and English
- Experience
- 2–3 years
- Required Skills
- Analytical SkillsCustomer serviceRisk ManagementFinancial analysis
Requirements
- 2–3 years of experience in customer service, collections, financial services, or a related client-facing role.
- Post-secondary education in business, finance, administration, or a related field is preferred, or equivalent experience.
- Strong bilingual communication skills in French and English (written and verbal).
- Solid understanding of collections processes, financial products, or credit risk concepts is an asset.
- Strong analytical and problem-solving abilities with attention to detail and accuracy.
- Ability to handle sensitive conversations with professionalism, empathy, and emotional intelligence.
- Excellent organizational skills with the ability to manage multiple cases and priorities in a fast-paced environment.
- Strong collaboration skills and ability to work effectively within structured policies and regulatory frameworks.
Responsibilities
- Engage with customers through inbound and outbound communication to assess financial situations and provide guidance on restructuring and payment solutions.
- Review delinquent, high-risk, or written-off accounts and identify appropriate loss mitigation or collections strategies in line with policies and procedures.
- Deliver clear, empathetic, and professional customer service while building trust and maintaining long-term client relationships.
- Process account updates, documentation, transactions, and customer requests with a high level of accuracy and compliance.
- Analyze customer information and financial data to recommend suitable solutions and escalate complex cases when necessary.
- Support collections lifecycle activities, including loan modifications, payment arrangements, and default prevention measures.
- Collaborate with internal stakeholders and refer customers to appropriate business units when additional support is required.
- Maintain strict confidentiality of customer and financial data while adhering to regulatory and organizational standards.
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