Customer Service Associate - French Bilingual
New
Must be located in Ontario, Canada, ETFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- French and English
- Required Skills
- Customer serviceData entry
Requirements
- High school diploma or equivalent.
- French and English bilingual proficiency (spoken and written).
- Basic computer literacy and comfort using digital systems and applications.
- Strong communication skills with the ability to follow scripts and structured processes.
- Ability to learn quickly and apply policies, procedures, and training materials effectively.
- Strong attention to detail and ability to handle repetitive tasks with accuracy.
- Reliable home internet connection (minimum 50 Mbps download / 15 Mbps upload).
- Comfortable working in a structured, high-volume, remote contact center environment.
Responsibilities
- Respond to basic, tier 1 customer inquiries related to payment cards, account updates, and general servicing requests.
- Process customer requests such as card activations, payment support, and changes to personal account information.
- Use scripted responses, guided workflows, and decision-tree tools to ensure consistent and accurate issue resolution.
- Enter and update customer data in internal and client-provided systems with a high level of accuracy.
- Identify the nature of customer issues and escalate complex or unresolved cases to senior representatives or specialized teams.
- Follow established policies, procedures, and compliance requirements while handling customer interactions.
- Build foundational knowledge of products, systems, and client guidelines through training and documentation.
- Deliver professional, clear, and customer-focused communication in both French and English.
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